Refund policy

We have a 30-day return policy, which means you can request a refund within 30 days of receiving the product.

To return the product, it must be in the same condition as when you received it, unused and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please email us at sarila.arts@outlook.com. Please note that returns must be sent to the following address: Sari La Art, Etnankuja 7, 01390 Vantaa FI

If your return is accepted, we will send you return instructions on how and where to send the returned product. We do not accept products returned to us without a return request.

Please contact us by emailing sarila.arts@outlook.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the product is faulty, damaged or incorrect, so we can assess the issue and rectify it.

Exceptions / Non-Returnable Products
Some products cannot be returned. These include custom products (such as special orders or personalized products) and hygiene products. Please contact us if you have any questions or concerns about a specific product.

Unfortunately, promotional products or gift cards cannot be returned.

Exchanges

The fastest way to get the product you want is to return the product you received and purchase a new product once the return has been approved.

European Union 14-Day Right of Withdrawal

Unless otherwise provided for in the above terms and conditions, you may cancel or return orders shipped to the European Union within 14 days for any reason and without giving any reason. Such a return requires that the product is in the same condition as when it was received, has not been used and is in its original packaging. You will also need a receipt or proof of purchase.

Refunds
We will notify you when your return has been received and inspected. We will also let you know whether we will accept the refund. If your return is accepted, your money will be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the refund and deposit it into your account.
Please send us a message at sarila.arts@outlook.com if your payment has not been refunded within 15 business days of your payment being accepted.